Problems installing Cubit on win10

Coreform Cubit Installation Issues
#1

Dear cubit users：

I am a graduate student of East China University of Science and Technology.

Recently, I want to use cubit for pre-processing, modeling and finite element meshing.

Follow the steps in (https://coreform.com/products/coreform-cubit/free-meshing-software/)to install on window 10. After installing the software, I typed “cubit-learn” in the “product key” on the activation page, but “Failed to checkout features fro-license file” is displayed. What should I do to complete the activation work?

Any suggestions or recommendations to fix the problem would be greatly appreciated.

Thank you,

wei peng

#2

Hello Wei Peng,
In your C:\Program Files\Coreform Cubit 2020.2\bin\licenses directory, there should be a cubitlearn.lic file and a rlm_diagnostics.txt file. Could you post them here please? There’s nothing sensitive in these files that can’t be posted publicly. These will help us diagnose your issue.

#4

These are the two files in the licenses, thank you for answering my question.

cubit-learn.lic：CUSTOMER CubitLearn1 isv=csimsoft server=ls75.rlmcloud.com port=443 password=7s6ndp7q55sg6mxp

rlm_diagnostics.txt：
RLM Diagnostics at 11/19/2020 20:01

RLM version: 14.1BL3
RLM platform: x64_w4
OS version: 6.2

ISV name: csimsoft
Hostname: DESKTOP-BPK8HA0
User: pw
Working directory: E:\Sma\Coreform Cubit 2020.2

Environment:

    RLM_CONNECT_TIMEOUT=<not set>
    RLM_EXTENDED_ERROR_MESSAGES=<not set>
    RLM_LICENSE=<not set>
    RLM_NO_UNLIMIT=<not set>
    RLM_PATH_RANDOMIZE=<not set>
    RLM_PROJECT=<not set>
    RLM_QUEUE=<not set>
    RLM_ROAM=<not set>
    RLMSTAT=<not set>
    HTTP_PROXY=<not set>
    HTTP_PROXY_CREDENTIALS=<not set>
    csimsoft_LICENSE=<not set>

RLM hostid list:

    79a3f uuid=DCCFC63C-D0F4-11E8-AD3E-B4F095103500 disksn=00523_88_919050_2F.4 disksn=XW1U3A580A92 b025aa2b9c61 38baf8425afa 3abaf8425af9 005056c00001 005056c00008 38baf8425af9 38baf8425afd ip=192.168.149.1 ip=192.168.96.1 ip=192.168.3.3

License files:
F:\ProgramData\Reprise\csimsoft
E:/Sma/Coreform Cubit 2020.2/bin/licenses\cubit-learn.lic
E:/Sma/Coreform Cubit 2020.2/bin/licenses\remote.lic

rlm_init() parameters:
1: E:/Sma/Coreform Cubit 2020.2/bin/licenses
2: E:/Sma/Coreform Cubit 2020.2/bin/coreform_cubit.exe
3:

Local licenses which can be checked out:

Client Cached Licenses (only the highest version # shown):

    <none>


In license file F:\ProgramData\Reprise\csimsoft
      (no server)

    <none>

In license file E:/Sma/Coreform Cubit 2020.2/bin/licenses\cubit-learn.lic
      (customer "cubitlearn1" server at: 443@ls75.rlmcloud.com)

    <none>

In license file E:/Sma/Coreform Cubit 2020.2/bin/licenses\remote.lic
      (server at: 5053@localhost)

    <none>

Roaming Licenses:

    <none>
#5

Thanks! Looks like you’re running a RLM server on your local computer, and you’ve got a remote.lic file that points to it. That may be interfering with the Cubit Learn license checkout. Your rlm_diagnostics.txt says that it is connected to our cloud license server, it just says it doesn’t see any features from it, which is odd because other users haven’t reported any issues with the license once they’ve connected.
@karl Do you have any thoughts on this issue?

#6

It looks to me like it is connecting to the local host using the remote.lic. Could there be a license server running on this machine? The rlm_diagnostics.txt file seems to indicate that it found a server on the localhost.

The file remote.lic should be removed or renamed to something other than a .lic extension.

#7

Thank you for your answer. I delete this file (remote.lic), but " Failed to checkout features from license file" is still displayed below the activation dialog.
The content of rlm_diagnostics.txt is as follows：
RLM Diagnostics at 11/25/2020 10:35

RLM version: 14.1BL3
RLM platform: x64_w4
OS version: 6.2

ISV name: csimsoft
Hostname: DESKTOP-BPK8HA0
User: pw
Working directory: E:\Coreform Cubit 2020.2

Environment:

    RLM_CONNECT_TIMEOUT=<not set>
    RLM_EXTENDED_ERROR_MESSAGES=<not set>
    RLM_LICENSE=<not set>
    RLM_NO_UNLIMIT=<not set>
    RLM_PATH_RANDOMIZE=<not set>
    RLM_PROJECT=<not set>
    RLM_QUEUE=<not set>
    RLM_ROAM=<not set>
    RLMSTAT=<not set>
    HTTP_PROXY=<not set>
    HTTP_PROXY_CREDENTIALS=<not set>
    csimsoft_LICENSE=<not set>

RLM hostid list:

    79a3f uuid=DCCFC63C-D0F4-11E8-AD3E-B4F095103500 disksn=00523_88_919050_2F.4 disksn=XW1U3A580A92 b025aa2b9c61 38baf8425afa 3abaf8425af9 005056c00001 005056c00008 38baf8425af9 38baf8425afd ip=192.168.149.1 ip=192.168.96.1 ip=192.168.3.3

License files:
F:\ProgramData\Reprise\csimsoft
E:/Coreform Cubit 2020.2/bin/licenses\cubit-learn.lic

rlm_init() parameters:
1: E:/Coreform Cubit 2020.2/bin/licenses
2: E:/Coreform Cubit 2020.2/bin/coreform_cubit.exe
3:

Local licenses which can be checked out:

Client Cached Licenses (only the highest version # shown):

    <none>


In license file F:\ProgramData\Reprise\csimsoft
      (no server)

    <none>

In license file E:/Coreform Cubit 2020.2/bin/licenses\cubit-learn.lic
      (customer "cubitlearn1" server at: 443@ls75.rlmcloud.com)

    <none>

Roaming Licenses:

    <none>
#8

Could you verify that you have access to the cloud server?
On your Windows machine open a PowerShell Window.
At the prompt type
tnc -ComputerName ls75.rlmcloud.com -Port 443
It will return with something like the following image. The highlighted value of TcpTestSucceeded should be True as shown in the image.

image

Thank you.

#9

yeah，it show true.
image

#10

Are you connected to a VPN? Port 443 is the standard port for secure https communication. We have heard that some entities have closed that port via a VPN. Can you disable the VPN?

A user in Japan reports the following. Does this help you?

In Windows, if user disable the setting to use the default gateway in the remote network, I think user may be able to connect.