If I use the import or export or open function the UI shows the message below and crashes. Any clues? I’m using the education version.
Running on Windows 11.
Hi @welding_guy,
could you make a screenshot from the about window, or the print out from the version command.
We would need to know the exact cubit build that you are using.
Does it crash everytime or on using a specific file or exporter? If it’s file dependent, could you please also share the file.
Hi,
It crashes every time I click import or open.
Is this Windows 10 or Windows 11. What locale? Do you have an alternate language set?
Thanks,
Karl
So my system has 64GB vs your 32 GB but I don’t think that should cause a crash. Other than that, the systems are the basically the same.
Have you run older versions of Cubit on this machine?
Karl
I haven’t tried other versions. Let me see what happens. Thanks for investigating!
This one isn’t crashing.
I haven’t seen any other similar crashes in 2025.1. It does seem to be related to your hardware. I wonder if the reduced memory footprint of your machine is impacting the stability. We do catch out-of-memory conditions but there may be a case related to import that is not being caught.
Do you know the exact Cubit command that was being issued to cause the crash?
Karl
What do you mean by smaller memory footprint? 32Gb should be plenty to do nothing in the GUI, no? I’m not issuing any specific command. I simply start the software, click File, Import. Then it crashes.
The memory thing is just me groping for an explanation. I did just have an idea. What happens if before you do a File/Import, you do a File/Set Directory. Set the directory to someplace that you have read/write access.
What happens if you type something like import step 'myfile.stp in the command line? You may need to either give the full path of the filename or use the cd command to change directories.
Karl